Frequently Asked Questions
Below is a list of frequently asked questions to help you find the answers you need. If you cannot find the information you are looking for, please feel free to contact us.

How long does it take to complete the program?
   Course length depends on your state and jurisdiction. Courses range from 4 to 8 hours, depending on location. However, this program is also self-paced and the length of time to complete the course can be determined on an individual basis.
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Do I have to complete the program in one sitting?
   No! You may enter and re-enter your program as often as is convenient for you. Our design allows you to enter the program (username and Password required) 24 hours a day.
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Can I access your web site from a computer other than home or where I registered?
   Your password and username enables you access to a computer anywhere in the world and 24 hours a day.
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How do I know if I passed the final exam?
   After taking a quiz and/or the final test and submitting your answers, the program will grade it immediately. If you do not pass a quiz, the program will tell you which question(s) you have missed, and will allow you to review the prior section and retake new quizzes until you pass. The final test is constructed the same way, except you only need to score an 80% to pass. Upon passing the final test you may print out the final screen that says you have passed.
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Is our site secured?
   YES! All personal and credit card information is encrypted while processing your student registration. We are a Verisign secured site.
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My court requires in-person verified testing. How does that work?
   Kern, San Bernardino and San Diego Courts require all students who received a citation in their county to complete their "Final Exam" at an approved and secure location. We have made this possible through many Notary services. There are literally thousands of notaries with easy access. They can be located in the yellow pages, on the internet, and in banks, UPS stores, Kinkos and loan companies. The fee for Notary service will vary, (usually $10.00.) Notes are also allowed at the testing location. You will print your Final Exam and an instruction page at the end of the course and take it to any Notary to have them verify your identity, take the exam, and stamp your final exam. You will then fax or mail in the final exam to US Traffic School after you have completed these requirements.
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Will my course or login name expire?
   If you enroll and never complete the course you will be deleted from the site without notification if you don't finish within 6 months of enrollment.
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How do I change my registration information?
   You may change and update most of your registration information anytime you are logged on. All you need to do is log on, click on Contact Us and use the email to submit changes. Make sure you give us your name, Driver's License so we can look you up and make the changes. If you need any further assistance or need to update information not shown in your Certificate information, please contact us by email or at (760)591-4527 or toll free 1(866)466-6426.
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How can I get a refund and/or cancel my registration?
   If you will be unable to complete the course before your due date and think you might need to cancel your registration, you may want to contact your court to see about getting an extension before giving up. Remember that we do have express mail options and many courts do not mention that they will go by postmarks or that they have grace periods. If you have passed, started, or attempted section quizzes or the final exam you will not be refunded.

If you have not paid and would like to cancel your registration you do not need to contact us. You will never be billed and your registration will be purged automatically.

Any and all refunds granted will be credited using the same form of payment that was used at the time of the original payment processing. The same credit card used will be refunded only. Personal checks and money orders will be refunded by company check.

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I have lost my login name. How can I get it?
   If you have lost your login name, click on Login to Course on the home page and enter your driver's license. If the site asks you to register it means we don't have the same driver's license in our database and it will need to be changed. You can call (760) 591-4527 or toll free 1(866)466-6426 for assistance.

Please include your driver's license number so that we can assist you as efficiently as possible.

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When will I receive my certificate?
   Upon passing the final exam, your certificate will be processed the same day. With the information in the registration you provided, your certificate will be either mailed to you or mailed, e-mailed, or faxed to the court, with the court's permission.
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I received a ticket a month ago and still haven't received a notice from the court. What should I do?
   If you do not know if the court will allow you to take traffic school, please contact your court. They can tell you if and by when you can take online traffic school.
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My due date for completing traffic school has passed. Can I get an extension?
   Each traffic court has it's own policy for granting extensions. Contact the traffic clerk of your court to inquire about their policies regarding due dates. It is best to try to complete traffic school allowing for enough time to turn in your certificate of completion on or before your due date.
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How do I know if my court recognizes web-based traffic school?
   One of the first things the system will tell you when you begin to register is whether we are approved or not. If we are listed on the paperwork you received from your court/DMV, we are definitely approved by your court.
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I just got a ticket. How do I know if I am eligible for traffic school?
   In California, the Department of Motor Vehicles (DMV) allows a motorist to attend an authorized traffic school once every eighteen months (CVC section 1808.7).
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